Cancellation Policy for all Tours
We allow 24hrs for your cancellation on advanced bookings, after you reserve on our website or by phone you have 24hrs to cancel without penalty. When making a reservation by phone or E mail with a reservation number or by calling, we allow you 24hrs to process your payment using your booking number. By entering in your reservation number, you agree to our terms and conditions of rainchecks and or refunds. Please understand that we have many people that travel to us for this wonderful encounter and seats are limited.
Booking on line without a reservation number from us could take 30 - 180 days of an over booking refund. However our on line booking system works very well if you follow the directions. If you cancel with in the 24hrs of your booking date, your credit card will be charged for your seats for the tour( No Rain Checks), unless we can sell your seats. If you make a reservation and cancel past the 24hrs of making your reservation, you will be charged and given a Rain Check that never expires.
However last minute cancellation (24 Hours before your Tour ) there is no refunds or rain-checks, unless we can sell your seats. Said credit card will be kept on file of your reservation for incidentals, souvenir, drinks or snacks to be charged after your tour if you choose open a tab before your tour. No additional credit card processing fees will be added if credit card is swiped on our PayPal Chip reader.
Keep in mind we will reserve your seats and hire the Captain and Guide, so there is no refunds past the 24 hours of your booking. By giving us your credit card information and your cell phone number you agree to these terms and conditions. Keep in mind we are not here to keep your hard earned money, but we do expect you to be responsible for your reservation.
No Shows, with out the proper cancellation ( Phone Voice Mail or Email, Email is best ) will be charged the full rate with no rain check. We make you a promise to have your crew ready for the day of your tour, we expect you to keep your reservation.
We have a rain check policy that if you do not see any manatees during your tour, we will give you a rain check only (no refunds), to come back for free, based on availability. There is always a chance of a no sighting of manatees, they are wild and not in a certain area everyday. Since this chance is very slim, we offer this policy. Snorkeling with the manatees and our crew really works hard to accommodate your tour, feel free to ask any questions we have not answered for you and your family. By receiving your reservation number and placing it in your check out box, or giving us you credit card information over the phone for your reservations. You accept our terms and policies of cancellations and no-shows. Please note, we are not here to keep your hard earned money, but we do have guide lines to go by so that all of our guest get this amazing opportunity to enjoy the manatees...
REDEEMING (No Manatee ) RAIN CHECKS
How to redeem your No Manatee RAIN CHECKS. If we do not see any manatees you will be given a rain check that never expires, this does not include the manatees behavior when we find them. The encounter is up to the Manatees. First, you will need to remember your tour date and time, your rain check will be noted on your reservation. Second, your rain check can NOT be redeemed until 30 days after your original tour date. The reason for this policy is , if we are having a bad week or 2 weeks, then the same situation can happen again. This policy is for your benefit. Rain check are not valid on or during holidays, such as week of, Thanks Giving, Christmas and or the week of New Years plus any 3 day holidays. Rain checks are non-transferable, must be original passengers-few acceptations may apply.
If by chance you think our rain check policy is a scam, then you are wrong. We DON'T have to offer you anything, this is a wild manatee and NEVER no guarantee. But we are SO good at what we do that if we dont SEE a manatee, that is because they are not here. WE are the only company in Citrus County out of 30, that cares to give you a rain check. Please if you have received a rain check, USE IT.... Thank you for supporting the Manatee program.
Master Captain Gene Parker